Fire Service Direct Advisor X2

Posted on 12/11/2024

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Directorate
01 Dec 2024
01 Dec 2024
Merseyside
All Locations is a required field
Support Roles
All Departments is a required field
£24,027 - £24,404
Permanent
Community Prevention

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Fire Service Direct Advisor X2

About The Role
An exciting opportunity has arisen to be part of the Fire Service Direct Team at Merseyside Fire & Rescue Service. We are looking for two individuals to make outbound calls and process incoming calls, to book and maintain a diary of appointments for personnel to carry out home fire safety checks (HFSCs). As well as completing HFSC revisits over the phone.

When completing your application form please note that the supporting evidence section is the most important part of your application. When completing the supporting evidence section of the application form, please pay particular attention to the criteria listed within the person specification. The strength of your supporting evidence will determine whether or not your application is progressed to the next stage of the selection process. Where you have examples of how you meet criteria within the person specification, please include these examples in your supporting evidence.

What can we offer you?

·       23 days’ holiday, (rising to 28 days after 5 years’ service) plus Bank holidays and 2 additional Extra Statutory days added to the holiday entitlement

·       Access to free on-site gym

·       Free, secure parking

·       On-site canteen

·       Contributory pension by both the employee and by MFRS

·       Excellent Occupational Health services and Employee Assistance Programme

Closing date: Midnight, Sunday 1st December 2024
Interview: To be confirmed
About You
About Us
Merseyside Fire and Rescue Service (MFRS) is at the forefront of public safety and emergency response, serving the vibrant communities of Merseyside with dedication and professionalism. Our mission is to protect, prevent, and respond—ensuring the safety and well-being of the public, both in times of crisis and through proactive community engagement.

With a proud history and a strong sense of purpose, we operate across a diverse region that includes bustling urban centers, industrial hubs, and serene rural areas. Our highly skilled and committed teams work tirelessly to provide fire and rescue services, enforce fire safety regulations, and deliver critical prevention and education programs.

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PENSION CONSIDERATIONS

Annual Allowance

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from the Pensions team, or the Pension Administrator website (Local Pensions Partnership Administration Ltd – website - lppapensions.co.uk, Annual Allowance Information - Annual Allowance)

Lifetime Allowance

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team, or the Pension Administrator website (Local Pensions Partnership Administration Ltd – website - lppapensions.co.uk, Lifetime Allowance Information - Lifetime Allowance)

Merseyside Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.

Safeguarding

Merseyside Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.