Fire Service Direct Advisor
Contract: Full Time, Permanent
Salary: Grade 3 £ 24,796- £25,185
Hours: 35
Location: Service Headquarters
An exciting opportunity has arisen to be part of the Fire Service Direct Team at Merseyside Fire & Rescue Service.
Key responsibilities include:
To make outbound calls and process incoming calls, emails and referrals to book and maintain a diary of appointments for personnel to carry out Safe& Well visits.
To communicate diary appointments to Service users as necessary.
To record all activities and enter relevant information into the correct systems in an efficient manner.
Meet personal/team qualitative and quantitative targets.
When completing your application form please note that the supporting evidence section is the most important part of your application. When completing the supporting evidence section of the application form, please pay particular attention to the criteria listed within the person specification. The strength of your supporting evidence will determine whether or not your application is progressed to the next stage of the selection process. Where you have examples of how you meet criteria within the person specification, please include these examples in your supporting evidence.
What can we offer you?
· 23 days’ holiday, (rising to 28 days after 5 years’ service) plus Bank holidays and 2 additional Extra Statutory days added to the holiday entitlement
· Access to free on-site gym
· Free, secure parking
· On-site canteen
· Contributory pension by both the employee and by MFRS
· Excellent Occupational Health services and Employee Assistance Programme
Closing date: Midnight, Sunday 22nd March 2026
Please note should we receive a sufficient number of applications; we reserve the right to close the advert early
Interview: TBC